Terms & Conditions – TurboSpeed Roeselare

1. Introduction

These Terms & Conditions govern the provision of express van transport services (“Services”) by Turbo Speed (“Company”, “we”, “our”) to its clients (“Customer”, “you”, “your”). By requesting or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

2. Services Provided

Turbo Speed offers dedicated express transport of documents, parcels and pallets up to 1,200 kg within Belgium and across Europe. Transport of dangerous goods (ADR) is performed only if explicitly agreed and if all regulatory requirements are met.

3. Orders and Quotes

3.1 All quotes provided via our website calculator or by email/phone are indicative and non-binding until confirmed in writing by the Company.
3.2 Orders are accepted subject to vehicle availability and confirmation by the Company.
3.3 The Customer must provide accurate pickup and delivery information including waiting times and special handling instructions.

4. Pricing and Payment

4.1 Standard pricing: up to 50 km fixed rate of €100; distances over 50 km charged at €2 per km including return mileage. Optional waiting time charged at €20 per hour. All prices exclude 21% VAT unless stated otherwise.
4.2 Additional charges may apply for ADR transport, tolls, parking fees or extraordinary services requested by the Customer.
4.3 Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.

5. Customer Obligations

5.1 The Customer is responsible for ensuring that goods are properly packed, labeled and comply with applicable laws and regulations.
5.2 The Customer must ensure timely availability of the goods at the agreed pickup address and provide access for loading/unloading.
5.3 The Customer shall indemnify the Company for any loss, damage or penalty arising from false or incomplete information provided.

6. Liability and Insurance

6.1 The Company will perform the Services with due care and diligence but is not liable for delays caused by circumstances beyond its reasonable control (traffic, weather, strikes, force majeure).
6.2 Liability for loss of or damage to goods is limited to the amount required by Belgian law for national/international carriage unless additional insurance is agreed in writing.
6.3 The Company shall not be liable for indirect or consequential damages, loss of profits or business interruption.

7. Dangerous Goods (ADR)

7.1 ADR shipments are accepted only if declared and properly packed, labeled and documented according to applicable regulations.
7.2 The Company reserves the right to refuse ADR goods if they present a risk to safety or legal compliance.

8. Cancellation and Waiting Time

8.1 Cancellations must be notified in writing as soon as possible. The Company may charge costs incurred up to the time of cancellation.
8.2 Waiting time at pickup or delivery addresses beyond the agreed free period will be charged at the applicable hourly rate.

9. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy. By using our Services you consent to such processing.

10. Governing Law and Jurisdiction

These Terms & Conditions are governed by Belgian law. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of Belgium.

11. Amendments

The Company reserves the right to update these Terms & Conditions from time to time. The current version is always available on our website.